Helpdesks can be overwhelming. Deliver multi-channel customer support from the comfort of Gmail. Setup in minutes.
Build strong customer relationships. Without breaking a sweat.
Manage all support channels from the Gmail left panel
Manage multiple channels such as email, live chat, phone, and more from the comfort of your Gmail inbox. Since the interface is familiar, your teams can get started without any training.
Drive ownership through easy work delegation
Assign customer queries to support agents in a few clicks. Get a 360-degree view of who is working on what, and the status of each query.
Use Automations to help your team focus on what truly matters
Automate routine tasks so that your team's bandwidth isn't wasted in grunt work. For instance, all customer queries that contain the word “urgent” can be assigned to Bob.
Leverage extensive analytics to improve customer satisfaction
Track customer service metrics such as first response time and average resolution time. Access various in-built reports with ease. Create your own report - in a few clicks - to measure metrics that matter to you.
Hiver + Google Workspace is all you need to improve customer satisfaction
Do everything a help desk can do, from inside Gmail. Minus the complexities.
