Manage multiple channels such as email, live chat, phone, and more from the comfort of your Gmail inbox. Since the interface is familiar, your teams can get started without any training.
Assign customer queries to support agents in a few clicks. Get a 360-degree view of who is working on what, and the status of each query.
Automate routine tasks so that your team's bandwidth isn't wasted in grunt work. For instance, all customer queries that contain the word “urgent” can be assigned to Bob.
Track customer service metrics such as first response time and average resolution time. Access various in-built reports with ease. Create your own report - in a few clicks - to measure metrics that matter to you.
Do everything a help desk can do, from inside Gmail.
Minus the complexities.
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